Privacy Policy – Serene Homes Nigeria

1. Introduction

Serene Homes Nigeria (“the Company”) values your privacy and is committed to protecting personal information collected during property transactions, consultancy, and management services. This Privacy Policy explains how we collect, use, store, and safeguard client data.

  2. Information We Collect

• Personal details (name, contact information, identification documents).

• Financial information (payment records, bank details where applicable).

• Property‑related information (ownership documents, tenancy agreements).

• Communication records (emails, phone calls, correspondence).

  3. How We Use Information

• To process property sales, leases, and rentals.

• To manage tenancy and landlord obligations.

• To provide advisory and consultancy services.

• To comply with legal and regulatory requirements.

• To improve customer service and communication.

  4. Data Sharing

• Information may be shared with government agencies, regulators, or courts when required by law.

• Third‑party service providers (e.g., legal, financial, or maintenance partners) may access data strictly for service delivery.

• We do not sell or trade client information to unauthorized parties.

  5. Data Security

• Personal data is stored securely using physical and electronic safeguards.

• Access is restricted to authorized personnel only.

• We implement measures to prevent unauthorized access, disclosure, or misuse.

  6. Client Rights

• Right to access personal data held by the Company.

• Right to request corrections or updates to inaccurate information.

• Right to withdraw consent for non‑essential data processing.

• Right to lodge complaints with relevant Nigerian data protection authorities.

  7. Retention of Data

• Client data is retained only for as long as necessary to fulfill contractual and legal obligations.

• After retention periods expire, data is securely deleted or anonymized.

  8. Governing Law

This Privacy Policy is governed by the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Regulation (NDPR) and other applicable property laws.

  9. Updates to Policy

Serene Homes Nigeria reserves the right to update this Privacy Policy periodically. Clients will be notified of significant changes, and continued engagement constitutes acceptance of revised terms.